ADONAI; My Light & Salvation

At BrandIt, we want you to love your purchase! If you’re not completely satisfied with your order, we’re here to help. Please read our return and refund policy below:

Returns

• Eligibility for Return: You may return any unworn, unwashed, and undamaged items within 30 days from the date of delivery. Items must be in their original condition and packaging to be eligible for a return.

• Non-returnable items: Custom or personalized items, including any items that have been printed or altered specifically for you, cannot be returned.

Refunds

• Once we receive and inspect your returned item, we’ll notify you via email about the status of your refund.

• Refund Method: If your return is approved, we’ll issue a refund to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

• If the item is returned in a condition not suitable for resale (e.g., damaged, worn, or altered), we may not be able to offer a refund.

Exchanges

• We currently do not offer direct exchanges. If you'd like a different size or design, you can return the item for a refund and place a new order.

Return Shipping

• Customers are responsible for the cost of return shipping, unless the item was defective or incorrect.

• For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it's lost in transit.

How to Return Your Item:

• Contact us at [your contact email] within 30 days of receiving your order to initiate a return.

• We will provide you with instructions and a return address.

• Ship the item(s) back to us in their original condition.

• Once received, we will process your refund or issue store credit.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@josenietojr.com. We will send you a replacement or refund, and we’ll cover the cost of return shipping.

Contact Us

For any questions or to initiate a return, please reach out to our customer service team at info@josenietojr.com.

Thank you for shopping with BrandIt! We’re here to ensure you have a great experience with every purchase.

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